Frequently Asked Questions
How do I book a taxi with BrightonAirportRoaders?
You can book easily by calling us on 01273 011126, messaging via WhatsApp, or filling out our online booking form. No deposit is needed—just pay on the day via cash or card.
Do your prices include airport drop-off/pick-up charges?
Yes, all our fares are fully inclusive of airport fees—no hidden charges, ever.
How can I pay for my journey?
We accept cash or card payments. Pay on the day, whichever is most convenient for you.
Can I book a taxi for a large group?
Absolutely! We can accommodate up to 16 passengers with our minibuses, estates, saloons, and 8-seater vans.
How will I find my driver at the airport?
Your driver will contact you upon arrival and arrange a clear meeting point with instructions usually just outside arrivals. We also offer meet & greet if requested at a charge of £5.
Are your drivers insured and vetted?
Yes, all our drivers are fully insured and DBS-checked, ensuring safety and professionalism.
What if my flight is delayed?
We track your flight in real-time, so your driver adjusts pickup accordingly—no extra charge for delays.
Do you offer child seats?
Yes, we can provide child, baby or booster seats on request. Just let us know when booking.
Please note that during high season, child seats are based on a first come first serve basis.
Can I make changes to my booking?
Of course. We’re flexible—just give us as much notice as possible and we’ll update your booking, with no extra charge.
What areas do you cover?
We’re based in Brighton & Hove. We cover all of Sussex and surrounding areas. UK airports, seaports, and long-distance destinations.
Do you operate 24/7?
Yes, we offer 24/7 service, including early morning and late-night airport runs—just make sure to pre-book to guarantee availability.
Can I get a quote before booking?
Definitely. Call or message us with your pickup and drop-off details and we’ll provide a fixed quote upfront
Do you provide return journey bookings?
Yes, you can book both your departure and return in advance for complete peace of mind.
What happens if I can’t find my driver?
Just call us on 01273 011126—our support team is always available to assist and coordinate with your driver directly.
Do you cater for business or corporate clients?
Yes, we work with businesses, hotels, and events, offering flexible billing options and regular accounts if needed.
What if I cancel my booking?
There’s no cancellation fee if you notify us in reasonable time. We understand plans change.
Do I need to reconfirm my booking closer to the date?
Not necessary—we’ll reach out before your scheduled pickup to reconfirm everything for your peace of mind.
Can I bring extra luggage or sports equipment?
Yes. We accommodate large bags, pushchairs, skis, golf clubs, etc. Just let us know in advance to ensure the right vehicle is sent.